This type of repair actually uninstalls and reinstalls Office. This type of repair goes pretty quickly, but it only tries to detect and replace any corrupt files in your Office installation–similarly to what the System File Checker tool does for Windows. You can choose one of two options when you perform a repair: It can also help resolve issues that poorly-written add-ins can sometimes cause.
It isn’t as good at solving specific problems–especially with Outlook–as the troubleshooting tool that business owners can use, but it is good at helping to resolve installation problems and often for fixing individual Office programs that won’t start or keep crashing on you. Whether you’re using Office 365 Home or Business, you can try to repair an Office 365 installation by re-running its Setup program from the Control Panel.
RELATED: How to Scan for (and Fix) Corrupt System Files in Windows We're listening.All Office 365 Users: Repair an Office Installation from the Control Panel We love reading your suggestions and other feedback! Share your thoughts. Still need help? Go to Microsoft Community.
If an urgent response isn't necessary, posting to a forum is a good approach.īrowse in these forums and consider submitting a post:įor developer support, you can ask questions directly to the Office developer community about your code on Stack Overflow. Self-help is available by exploring solutions and browsing for answers on the Office Dev Center documentation hub.įor SharePoint support, check out SharePoint Dev open source on GitHub. Because the forums are monitored and maintained by the general community, response time may vary. Or, you can search popular topics by category.įorums are available to get additional help from the user community-at no cost to you. There, you can search for issues according to the application name, as shown in the following image. Search for the issue you're facing at Office Help and Training. The following support options are available for Office application usage issue that aren't covered by the Microsoft 365 subscription. Writing, reviewing, debugging customer code and developer support for Office Add-ins, Visual Basic for Applications, Microsoft Access, or Publisher.Įxtensive troubleshooting of performance issuesĮxtensive troubleshooting when a product stops responding or crashes.Ĭustomers who desire this level of support should evaluate Unified Support. Root cause analysis (investigation of the cause of the issue)Įnsuring third-party products or hardware work correctly with Microsoft 365 Apps.
Professional support does not cover the following issues: “Break-fix” is an industry term which refers to “work involved in supporting a technology when it fails in the normal course of its function, which requires intervention by a support organization to be restored to working order”.
Professional support primarily covers break-fix issues which are technical problems you experience while using Microsoft 365 Apps. However, Microsoft 365 subscription support has the following limitations for Microsoft 365 Apps for enterprise or Microsoft 365 Apps for business when purchased individually or as part of a Microsoft 365 service plan. Microsoft 365 includes technical support. This article describes support limitations for problems when using Microsoft 365 Apps (Word, Excel, PowerPoint, Access, OneNote, Publisher, and Visio) and you have requested support through the Microsoft 365 Admin Center.